"In real estate, the most important thing is location, location, location, and in business it is relationships, relationships, relationships."
Roz Lewis, executive director of the Georgia Women's Business Council.
Given the criticality of relationships, more and more companies are looking for specific and accurate ways to measure organization-public
relationships, beyond satisfaction and trust.
The
CUSTOMER RELATIONSHIP INDEX℠ uses bleeding-edge
indicators and propriety modeling to measure relationships organizations have with their customers, resulting in a
Customer Relationship Score℠ for specific companies.
The
CUSTOMER RELATIONSHIP INDEX also sets industry benchmarks so that companies can compare their results to industry standards.
Click to review the complimentary overview of the
CUSTOMER RELATIONSHIP INDEX.
Industries:
- Banking
- Airline: Available December 1, 2010
- Telecommunications (wireless & wireline): Available March 1, 2011