The CUSTOMER RELATIONSHIP INDEX℠ provides marketing research, consumer research, and business marketing research, including proprietary modeling and consulting services to privately-held and Fortune 500 companies to improve the organization-customer relationship.

The Customer Relationship Index provides aggregated industry analytics to which companies in all industries are able to compare themselves. Companies can see industry rankings for indicators like Control Mutuality, Satisfaction, Trust, and Commitment.

In addition to aggregated industry analytics, company-specific data are also available, so that your company's customer relationships can be improved through better understanding, thus better management.

Customer attitude and word-of-mouth marketing are measured as well for each industry and Index company. This benchmarking service and company-specific market research is the first of its kind.

The Customer Relationship Index team consults with companies to customize marketing research that measures the organization-customer relationship specifically. This individual score allows your company to compare itself to its peers and its industry as a whole through the Customer Relationship Index.

Whether you want industry data, competitor data, or your company's data, the Customer Relationship Index is your source.